Building Abstraction Skills for Wardley Mapping
Master the art of abstraction in Wardley Mapping with this step-by-step tutorial. Learn how to identify the right level of detail, distill user needs, and create maps that drive action.
Guide Details
Wardley Mapping is simple in concept: users, their needs, and the components that fulfill them — placed on a map of visibility and evolution.
But the hardest part is deciding what to put on the map. This is where abstraction skill comes in.
This tutorial gives you a progression of exercises to sharpen that skill.
Why Mapping Feels Difficult
Most people struggle with Wardley Mapping not because the concept is complex, but because they get stuck at the wrong level of abstraction. When your abstraction is off, you miss the core benefits that make mapping powerful:
Pattern Recognition Fails: At the wrong abstraction level, you can't see the evolutionary patterns that drive strategic decisions. A map with "PostgreSQL database" and "MongoDB collection" won't reveal that both are commoditizing data storage solutions.
Strategic Clarity Disappears: Too much detail drowns the big picture. Too little detail makes the map useless for decision-making. You need the sweet spot where components are specific enough to act on, but abstract enough to show strategic relationships.
Communication Breaks Down: Different stakeholders need different abstraction levels. A map that works for engineers will overwhelm executives. A map for executives will frustrate implementers who need actionable detail.
Evolution Tracking Becomes Impossible: When components are too specific ("AWS RDS instance"), you can't track how the broader category ("managed database services") is evolving. When they're too vague ("technology"), you can't see meaningful change at all.
The right abstraction level unlocks the full power of Wardley Mapping: revealing competitive dynamics, identifying strategic opportunities, and guiding confident decision-making.
Building Your Abstraction Skills
The following exercises will help you develop the judgment to find that sweet spot — creating maps that show essential components while hiding distracting details.
Step 1: Start with Over-Detail, Then Strip Down
Take a problem space (e.g., "ordering pizza online").
Write down everything involved: pizza oven, flour, delivery scooter, internet, payment processor, etc.
Now force yourself to reduce it to 5–7 components that matter most.
Drill: Three Levels of Abstraction
Try restating the system at three levels of abstraction:
Super-detailed (20+ items)
- Pizza oven, flour, yeast, tomato sauce, cheese, delivery scooter, GPS, smartphone, mobile app, web browser, internet connection, payment processor, credit card, customer database, order management system, kitchen display system, delivery tracking, customer support, marketing campaigns, social media presence
Practical (7–10 items)
- Pizza production, delivery service, ordering platform, payment processing, customer management, marketing, customer support
Executive summary (3–5 items)
- Food production, delivery, digital platform
Step 2: Practice User-Need Distillation
Collect customer "wants" from reviews or interviews (e.g., "I want my food hot," "I hate waiting," "I don't want to talk to anyone").
Abstract these into core needs: "convenience," "speed," "reliability."
Map components only for those needs.
Drill: Need Compression
After reading any customer review set, try to compress into 3 abstract needs.
Example customer feedback:
- "I want my food to arrive hot and fresh"
- "I hate waiting more than 30 minutes"
- "I don't want to talk to anyone on the phone"
- "I want to see exactly where my order is"
- "I want to save my favorite orders"
Compressed needs:
- Speed (fast delivery, real-time tracking)
- Convenience (no phone calls, saved preferences)
- Quality (hot, fresh food)
Step 3: Translate Details into Classes
Wardley Maps don't care if it's a Dell server, AWS EC2, or your uncle's basement rack. All of these abstract to "compute."
Drill: Technology Abstraction
Take a shopping list of technologies and abstract them to their functional categories:
Data Storage: Postgres, MySQL, Mongo, Redis, Elasticsearch Frontend Framework: React, Vue, Angular, Svelte Communication Tool: Slack, Teams, Zoom, Discord Cloud Provider: AWS, Azure, GCP, DigitalOcean Payment Processing: Stripe, PayPal, Square, Adyen
Step 4: Use "Ladder of Abstraction" Thinking
Test each component with these questions:
- Too low-level? (e.g., "10GB RAM stick") → collapse it
- Too high-level? (e.g., "business value") → break it into tangible services
- Just right? → supports the user need and can evolve on the map
Drill: Abstraction Level Check
Run through 10 components and decide whether they are "too detailed," "too vague," or "just right."
Examples:
- ❌ "10GB RAM stick" → too detailed
- ❌ "business value" → too vague
- ✅ "compute infrastructure" → just right
- ❌ "customer database table schema" → too detailed
- ✅ "customer data management" → just right
Step 5: Cross-Domain Transfer
To build abstraction, practice mapping outside business:
- Make a map of brewing coffee
- Make a map of planning a vacation
- Make a map of organizing a protest
These familiar domains free you from jargon and sharpen your ability to choose meaningful abstractions.
Drill: Non-Business Mapping
Do one non-business map per week. Start with familiar activities:
Coffee Brewing Map:
- User: Coffee drinker
- Need: Hot, flavorful coffee
- Components: Coffee beans, grinder, brewing method, water, heat source, cup
Vacation Planning Map:
- User: Traveler
- Need: Memorable, stress-free trip
- Components: Destination research, booking platform, transportation, accommodation, activities, travel insurance
Step 6: Practice Redrawing the Same System
Abstraction is context-dependent. The same system looks different depending on purpose.
- Investor map: abstract to "customer acquisition" and "retention"
- Engineer map: zoom in on "API gateways" and "CI/CD pipelines"
Drill: Multi-Perspective Mapping
Map the same business problem twice — once for execs, once for engineers. Compare the abstractions.
Example: E-commerce Platform
Executive Map:
- Customer acquisition
- Order fulfillment
- Payment processing
- Customer support
Engineering Map:
- Frontend application
- API gateway
- Order management system
- Payment gateway
- Customer database
- Support ticketing system
Step 7: Reflection Loop
After each map, ask:
- Did I drown in detail?
- Did I oversimplify and lose important dependencies?
- Could someone else act on this map?
This feedback loop is where your abstraction sharpens.
Drill: Map Review Checklist
Use this checklist after creating any map:
- [ ] Can I explain the map in 30 seconds?
- [ ] Does each component support a clear user need?
- [ ] Are there any components that could be combined?
- [ ] Are there any components that need to be broken down?
- [ ] Would the intended user understand this map?
- [ ] Can I make decisions based on this map?
Progression Plan
Week 1–2: Do "strip-down" and "distillation" drills
- Practice the three-level abstraction exercise
- Work on need compression from customer feedback
Week 3–4: Practice category translation and ladder of abstraction checks
- Abstract technology lists to functional categories
- Review components for appropriate abstraction levels
Week 5–6: Do weekly "non-business maps"
- Map familiar activities like cooking, cleaning, or hobbies
- Focus on finding the right level of detail
Ongoing: Redraw systems from different stakeholder perspectives
- Create multiple views of the same system
- Compare abstractions across different audiences
Key Takeaways
👉 Abstraction in mapping is a skill you train by repeatedly compressing, reframing, and testing your components until they fit the purpose of the map.
The right abstraction level depends on:
- Who will use the map (executives vs. engineers)
- What decision needs to be made (strategic vs. tactical)
- What context is available (familiar vs. unfamiliar domain)
Next Steps
- Practice the drills in this guide with your own business problems
- Start with the three-level abstraction exercise
- Try mapping a familiar non-business activity
- Review your existing maps using the reflection checklist
Remember: abstraction is a muscle that gets stronger with practice. The more you compress, reframe, and test your components, the better your maps will become.
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